Cancellation & Refund Policy

Effective: September 15, 2026

Need to cancel, or think a charge is wrong? Email hello@saleflow.ca. SaleFlow is operated by Christine Boake in Alberta, Canada.

Business mailing address: PO Box 135, Stettler, Alberta T0C 2L0, Canada.

Telephone: (403) 850-6993.

Cancelling an annual subscription

Email us from your account email address before your next renewal and say that you want to stop renewal. Include your business or ranch name. We will confirm the cancellation and the date your current paid period ends.

Cancellation normally stops the next annual renewal. It does not automatically refund the current paid period. Your current annual plan continues until the end of that period unless we agree otherwise or the law requires a different result.

We use the time we receive your request to determine whether it arrived before renewal. If a renewal is charged after we received a timely cancellation request, contact us and we will correct it. You do not need to close your entire account to stop renewal.

Single Sale and per-sale fees

Single Sale is a one-time purchase, so there is no annual renewal to cancel.

Professional per-sale fees arise when you create a sale. Cancelling the annual subscription does not automatically cancel an already-incurred sale fee. If you created a sale by mistake, bought the wrong plan, or your event has been cancelled, contact us so we can review your circumstances.

Sale Management arrangements are confirmed directly with us. Any additional agreed cancellation details will be provided in writing and cannot take away rights protected by law.

Requesting a refund

We review every refund request individually. We consider the reason for the request, how much of the service has been used, whether a sale has been created or conducted, any duplicate or incorrect charge, and whether a service problem prevented the intended use.

Please include:

• the email address on your SaleFlow account;
• your business or ranch name;
• the charge date and amount, or the receipt or invoice number;
• a brief explanation of what happened.

Please do not email full card details or passwords. We may ask for more information to identify the charge and understand the request.

A refund is not automatically guaranteed simply because a request is made. However, this individual-review approach does not limit any cancellation, refund or other remedy you are entitled to by law. Contacting us also does not prevent you from exercising rights available through your payment provider.

We will tell you the outcome and explain any approved refund, including its effect on unused sale access or your subscription. Approved refunds are normally returned through the original payment method. The time until the credit appears depends on the payment processor and your bank.

Existing sale records

Cancelling a subscription is separate from deleting your account or records. Ordinary subscription expiry does not prevent legitimate follow-up work on an existing paid-for sale. If a refund changes your entitlement, we will explain that as part of the refund decision. Contact us before closing an account if you need help exporting records.

Software charges and livestock purchases are different

This policy covers charges for SaleFlow software. It does not govern the purchase, refund or return of livestock or other lots sold at an auction. Those arrangements are between the buyer and the relevant seller or sale organizer.